About these terms
Loop is provided by OPAL International Ltd, trading as Loop Technologies. We are registered in England and Wales (company number 14150130), with registered office at Office 394 Unit 5, 399–405 Oxford Street, London, W1C 2BU, United Kingdom. Contact request@flyopal.com about these terms or the service.
These terms describe the Loop service and its website. The iOS app is currently being prepared for release; subscription provisions apply when a purchase is offered through the app. For the licensed iOS application, Apple’s Standard Licensed Application End User License Agreement also applies.
Using the guides
Loop provides guided checks to help you work through technology problems. It does not remotely control, inspect or repair equipment. A suggested step is not a guarantee that a problem will be resolved.
Check your actual model and software version, follow manufacturer instructions, and back up important information before a step that could erase or change it. Stop if a device is damaged, unsafe, unusually hot, or a procedure is beyond your ability. Contact the manufacturer or a qualified repair professional where appropriate.
Coverage differs by model and issue. Some catalogue entries offer general checks, and newly announced products may be listed before troubleshooting guides are available. Software menus, manufacturer instructions and product availability can change.
Free help & Full Access
Basic troubleshooting and My Tech are free. Full Access is an optional annual subscription that unlocks the advanced guides currently available for supported devices and apps while your subscription is active. Review included coverage before subscribing. It does not promise an answer for every device or issue, or personal live technical support.
The configured US price is US$49.99 per year, paid annually upfront. The App Store shows the price, currency, duration and any applicable offer for your region before you confirm. No free trial is included unless explicitly shown in the purchase offer.
Payment is charged through your Apple Account. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. Your account may be charged for renewal during the 24 hours before the period ends. The local purchase offer and applicable Apple terms govern billing.
Cancellation, restoration & refunds
Manage or cancel the subscription in iPhone Settings → your name → Subscriptions → Loop. Cancellation stops future renewal and normally leaves access active until the current paid period ends, subject to transaction status and applicable consumer rights. Deleting Loop or erasing its local data does not cancel the subscription. See Apple’s cancellation instructions.
Use Restore purchases in Loop with the Apple Account that made the purchase to restore eligible access. App Store refund requests are handled through Apple’s purchase-support process. Eligibility varies; refunds are not guaranteed. This does not limit any mandatory right to a refund or other remedy.
Your information
My Tech, preferences and guide progress are stored locally. Loop does not currently offer account-based cloud sync or guarantee recovery after you erase data. Apple device backups may include app data depending on your settings. Read the privacy policy for details.
Content & third-party products
You may use Loop and its guides for your personal troubleshooting. Do not reproduce or redistribute substantial parts of the guides, resell access, bypass access controls or misuse the service. This does not restrict rights provided by law.
Product names, logos and trademarks belong to their respective owners and identify the technology discussed. Loop is independent and does not claim manufacturer affiliation or endorsement. External sites have their own terms. Listing a product does not imply complete support for it.
Service changes & your rights
We may update guides and app features to keep the service useful and correct errors. Coverage may change as products and software change. If a material change affects a paid service, any required notice and remedies will be provided under applicable law.
We aim to provide the service with reasonable care and skill. Technology guidance has limits, and results depend on your equipment and circumstances. Nothing in these terms excludes or restricts liability or rights that cannot lawfully be excluded, including applicable consumer rights, liability for fraud, or death or personal injury caused by negligence.
If you have a complaint about Loop, contact us with enough detail to investigate. We will consider your concern and any remedy required by applicable law. These terms do not deprive you of mandatory protections in your country of residence.
Contact & updates
Email request@flyopal.com and include “Loop” in your subject, or write to OPAL International Ltd at the registered office above.
Updates to these terms will appear on this page with a revised effective date. Where a change materially affects an existing paid subscription, we will provide any notice required by law.